Welcome to Central Texas Technology Solutions Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to quickly get on the way to a solution.

About Our Remote Support Tool

We use GoToAssist™ from Citrix Systems, Inc. as our Online support Tool. GoToAssist is the industry leader in Web-based remote-support solutions. With GoToAssist you are assured of:

Complete Data Privacy: State-of-the-art security features including 128-bit end-to-end Advanced Encryption Standard (AES) encryption ensure that the data exchanged in all GoToAssist sessions is completely secure. Learn by reading the Security Fact Sheet.
Firewall Integrity and Compatibility: GoToAssist is firewall friendly, making connectivity extremely reliable. GoToAssist uses standard HTTP outbound connections to transparently enable screen-sharing sessions even with corporate firewalls in place. In most cases, both the user and the support representative can connect to Citrix Online's servers without re-configuring firewall settings. Learn more on the IP Information Page.
End-User Permissions and Control: The user is always in control of a GoToAssist session. The user must first grant permission for the representative to access his/her PC. Plus, the user always has overriding mouse and keyboard control throughout a session. Learn more by reading the GoToAssist Product Fact Sheet.
Complete Data Security: Our data centers are protected with continuous intrusion detection and are SiteSecure Certified, a standard that ensures the security of your systems and data – and that of your employees and customers – when using GoToAssist. Learn more on the Security Information Page.

You will find the answers to many standard security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session to better understand what to expect.

How to Get Support

	Step 1:	First call on the phone to speak with a member of our support team. You will be directed to the Central Texas Technology Solutions GoToAssist website.

	Step 2:	You will be prompted to download a small virus-free plug-in, when prompted, click 'Yes' , 'Grant this session', 'Allow always' or 'Run' on all prompts to allow the software to load in your browser. When the GoToAssist "Start ScreenSharing" window appears on your desktop, select the level of access you wish to allow your representative and click "OK" (this will start the ScreenSharing session).

	Step 3:	Your support representative will then be able to view your screen and, if you authorized, share control of your mouse and keyboard. Note: You are always in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

We believe that this tool will enable us to provide you with the most effective and efficient means of receiving support. Thank you for your interest in using Central Texas Technology Solutions Live Remote Support.