Transform Your IT Hassles into Success Stories with CTTS

Evan was fantastic today. In the face of an unbearably incompetent AT&T tech, Evan handled the situation professionally and courteously. Evan's diligence was outstanding. He made sure that I knew the changes that were made and that our systems were completely operational. I can't thank him enough for his time and expertise.

Very polite and helpful. Very knowledgeable. Got me fixed extremely quickly. You guys are great!

I had a very important meeting coming up and couldn't get things working. But Wilson saved the day! He worked with me to find the root problem I was facing and walked me through how to fix it. I can be pretty technologically challenged, but Wilson was so patient with me. I so appreciate him and appreciate y'all!

Wilson was wonderful. He is always super personable and helped with my issue right away.

This is the best April Fool's day gift ever! Wilson helped me solve the double calendar situation that has plagued me for the past year. I would chalk it up to user error so I guess the prank was on myself?! Wilson is amazing and deserves lots of accolades for helping crazy me easily solve this. Thank you!

Super-fast, as always!! Thanks so much. 🙂

It was amazing! Kurt is always so quick to remedy the issue and offer me pointers...and he is very pleasant to work with. Thank you Kurt!

Kurt was on it and quick! Thanks!!

I had an IT problem that was on its way to becoming being a chronic issue. It would have been an enormous pain and I assumed I was going to need to regularly need some sort of tech support or workaround. But Wilson took the time to figure out the root cause of the problem and it is clear sailing from here on out. I am just so thankful to Wilson - especially because the tech issue was causing an immediate block for a timely task that I had. Wilson was immediately available, he was kind, patient, and thorough. It made me very grateful for CTTS!

CTTS is always accessible with our needs!

Wilson was so helpful! I had a quick panic worrying I might have exposed our organization to some malware. But Wilson quickly jumped in to ensure that wasn't the case. He took the time to look at the email with me and give me some pointers about how to avoid malware in the future. My computer literacy isn't fantastic, but Wilson helps me get up to speed.

Thank you for your help! Excellent customer service!

Wilson responded very quickly with exactly the information I needed. Wilson is always a pleasure to speak with!

Kurt was very helpful fixing my problem allowing me to view images sent from students to Google Classroom. He's a rockstar! 🙂

Learned something new today! CTTS always knows the answers.

Great work from the team fixing what turned out to be a complex solution. As they say in Costa Rica, "Pura Vida"!!!!

Chaim is great!

He was very patient and helped us solve all of our issues. Many thanks!

Friendly, helpful, quick resolution. Thank you!

Both technicians were very professional, helpful and responsive to the needs we had to make corrections to the laptop. They completed their work in a very timely manner and followed up with us to make sure it was all taken care of. A pleasure to work with.

Wilson was so helpful and patient with getting the printer set up!! It ended up being a process that took far longer than anticipated but he helped us get everything working!

Great timely service- thanks.

They are trustworthy, honest, and quick to respond.

Josh and his team have been so wonderful to me and my company for years. They are trustworthy, honest, and quick to respond. I love that I deal with the same Tech who knows me and my company well. Very rarely, if they can't help me right away, another tech can assist me quickly. I trust their guidance 100%! I have asked for opinions on what to buy (computers, software, etc.) and CTTS is not pushy. Many times, they were able to find me free software that worked great for my needs.

A phone call is all that is needed to keep “downtime” to an absolute minimum.

Since we started working with CTTS, we have always had prompt and professional service. A phone call is all that is needed to keep “downtime” to an absolute minimum. If someone was on the fence about choosing CTTS as their IT support Team, I would tell them to get off the fence before they lean the wrong way and regret the move to another company. We have never had to shop the competition because CTTS has always served us well.

Having CTTS on our Team means that our IT services are being supported 24/7

Having CTTS on our Team means that our IT services are being supported 24/7. I would choose CTTS not only because of their reliability and trust, but for the transparency of their services, the explanation of what action is taken, and for the knowledge of future changes. For example, the termination of support for Windows 7--I would not have known unless CTTS had checked in with me, we were no longer using the software, however it was assuring to know they checked in with me. I'm glad to know that CTTS will understand my non-IT-talk, take action, and fix issues as soon as possible.

A tremendous asset to the setup and maintenance of our networks and computers 

Thanks a million for assisting with the purchase and setup of a new laptop for me. Accounts and applications seem to have all transferred successfully. Amazing! You are the BEST!! We at Concordia are blessed to have CTTS and your expertise on board. A tremendous asset to the setup and maintenance of our networks and computers.

Josh and his team definitely get a 5 star review!

CTTS has provided Hill Country Payroll with IT support and hosted solutions for more than 8 years. After switching vendors 4 times in 4 years before meeting Josh, we are incredibly happy to have found him and the CTTS team. What started with them providing us hardware and desktop support has turned into a relationship where they now also provide server support and hosted solutions. CTTS has truly earned our trust and we count on them for their experience, dedication, and technical expertise. The engineers are always right on top of any problems that might come up, but the most critical work they do for us is ensuring we don’t have downtime or outages. Our clients depend on us to pay their employees on time. Every time. CTTS makes sure that happens. Josh and his team definitely get a 5 star review!

The CTTS team has implemented several solutions to streamline our processes and keep our systems up and running 24/7.

After several years with another IT service provider we felt the quality of their service was declining. As we began to research new IT service providers, two of our business associates suggested we contact CTTS. After several meetings with the CTTS team, we decided they were the group for us. The changeover went smoothly, and the CTTS team has implemented several solutions to streamline our processes and keep our systems up and running 24/7. CTTS supports two of our restaurant/bar locations, our law office, our staff members who work from home, and an international business location. CTTS also works diligently as the liaison with our telecommunications and Internet service providers. We make one call, one text or one email to CTTS and they handle everything; one less thing for us to worry about. Their staff is personable, professional, and responsive. We are glad to have CTTS as a business partner.

I genuinely wish we would have discovered their services much sooner.  

After several years of service by another IT service provider we recently switched to Central Texas Technology Solutions (CTTS).  The change in the professionalism and the level of service has been like night and day.  CTTS has been responsive to our issues and their ability to quickly diagnose and correct the problem has been like a breath of fresh air. I genuinely wish we would have discovered their services much sooner.

Extremely knowledgeable, up on the latest technology, customer oriented and an all-around pleasure to work with.

It is my privilege and honor to know and work with Josh. I enjoy every opportunity I have to be around Josh. Josh is extremely knowledgeable, up on the latest technology, customer oriented and an all-around pleasure to work with. He is thorough and punctual. Josh is a strong leader with unparalleled attention to detail. His greatest qualities are his trustworthiness and honesty! I highly recommend Josh to you.

We like the "No down time" CTTS provides.

We like the "No down time" your company provides with your timely replies and service. Also, your service treats us professionally as though we were part of your company and your instruction to our employees is the best as can be provided in the industry. Your technicians are through and easy to communicate with as problems are discussed and resolved in the field or even during a phone conversation.

31CTTS has given me my vacations back!

Technology can be the game changer to set you apart from the competition. Being the Director and sole member of the I.T. Department for a large church and a school that is at the forefront of tech in schools can often stretch not only my time but also my expertise in all the varying aspects of technology. Josh has proved to be a great sounding board and resource for me to fulfil our needs in the ever changing world of technology. Having CTTS on call means that being away from the office is now anxiety free. CTTS has given me my vacations back!

CTTS moving us to the Cloud has been extremely beneficial and efficient for our business.

IT technology is difficult to keep up with because of the multiple new solicitations on the market. CTTS knows and understands our IT needs and makes recommendations to help us remain efficient and operate with the latest proficient technology for our needs. CTTS recommended Fuquay moving our operating software to the Cloud. We had reservations. CTTS moving us to the Cloud has been extremely beneficial and efficient for our business.

They respond quickly and professionally to whatever our IT need might be.

We love working with the CTTS team. They respond quickly and professionally to whatever our IT need might be. But most importantly they patiently help maneuver us through our IT issues in plain language (no geek speak) and work extra hard to find resolutions to those IT issues that will work within our organizational limitations (financial, equipment, staff). We have used their services for more than 7 years and plan to continue to use them for many more.

We also appreciate CTTS's focus on and understanding of small business needs and capabilities.

We have gotten to know the CTTS team personally and know that we can count on them to be responsive. With no IT staff of our own, it is critical to our business that problems be solved in a timely manner and with as little disruption to our IT capabilities as practical. We also appreciate CTTS's focus on and understanding of small business needs and capabilities. I appreciate the newsletter as a good start to educating clients about risks and available products/services.

Customercentric, reasonable, skilled, and ready to take on the tough IT challenges that we all face.

I first met Josh Wilmoth when he was Sport Clips Director of Information Technology. He and a colleague attended our flagship course, Advanced Project Management Certificate Program, built and delivered by my firm, Data Analysis & Results in partnership with St. Edward's University Professional Education. Josh had many questions and comments on topics such as organization, customer service, communication, project management, and leadership.

Since then, Josh and I have kept in touch. I have admired his team's technical and business acumen and especially Josh's ability to handle nontechnical clients on a vast array of technical problems, issues, and decisions. We have used CTTS for our occasional technical needs, even though my staff and I are technical, we still sometimes need help as every organization does. Josh and his team have professionally handled all our issues and pointed out risk areas that have benefited our business and team in many ways.

We have also recommended CTTS successfully for our commercial, nonprofit, and government clients. They were able to ferret out the real reasons for problems, tactfully suggest a variety of solutions ranging from a quick inexpensive fix to complete solutions including managed services. We have always found Josh and everyone at CTTS to be customercentric, reasonable, skilled, and ready to take on the tough IT challenges that we all face. We will always call on CTTS for our and our clients' technical needs. Thanks for being there when we need you, Josh!

Everyone is always willing to go beyond to get the job done.

Prompt responses. Whenever an issue arises, we received prompt attention. Great staff. The staff is always courteous and patient. They never make me feel incompetent. Everyone is always willing to go beyond to get the job done. Accessibility. Whether by email, chat, or phone, someone is always available.

They are well versed on the latest available services, including free fixes, to make sure your organization runs smoothly.

I've known Josh and have used CTTS services for years now. Working as the Finance Director in non-profit organizations, it's always difficult to manage cost with quality. The adage "You get what you pay for" does not apply with CTTS. Josh and his team will work with your budget and not try to oversell you on products you don't need, but will give you the best service and suggest products you thought you could never afford! They are well versed on the latest available services, including free fixes, to make sure you your organization runs smoothly, operates with the latest technology updates and keeps you in the black! Now we are operating our own company offering services to small businesses and non-profits, if they need IT, even if they don't ask, I ask that they give Josh and his team a call!

Very friendly and cooperative, professional.

CTTS is always available when we need IT assistance, very friendly and cooperative, professional, and great about following up to confirm things are running smoothly.

We have never felt anything less than their top priority as a customer.

Josh and his team at CTTS are always so responsive to our questions and needs. While CTTS has grown into a leading tech firm in the Central Texas area we have never felt anything less than their top priority as a customer. Josh and his team see problems and issues through to the finish, keeping us in the loop through the process. I would definitely recommend them to family, friends and business partners without hesitation.

Prompt response. Expert technical advice. Service oriented attitude of all technicians and representatives.