AI tools like ChatGPT are reshaping how we work. They can help streamline communication, speed up research, and spark creativity. But if your team is using ChatGPT without understanding how it works behind the scenes, they may be unknowingly putting your company’s data - and your reputation - at risk.
As a business owner or CEO, your job is to lead your team with clarity and confidence. That includes knowing where technology adds value, and where it could introduce new risks.
What’s the Real Risk?
Here’s the part most businesses overlook: ChatGPT collects and stores data. That means anything your team enters—client information, internal documents, login credentials—can become part of OpenAI’s stored data set. Even if it’s not public, it’s not private.
Other hidden risks include:
• Inaccurate or outdated responses that mislead decision-making
• Bias or lack of context in generated answers
• Potential use by cybercriminals to craft convincing phishing attacks
• No way to “undo” data sharing once information is submitted
Even in a city as tech-savvy as Austin, TX, we regularly see companies struggle to create clear AI usage policies - until it’s too late.
One Simple Step to Protect Your Business
Before building complicated procedures or hiring consultants, start with this one rule:
Never input sensitive or confidential data into ChatGPT—or any AI tool.
This simple policy can protect your business from unnecessary exposure, compliance issues, and reputational damage. Add it to your employee handbook, bring it up at your next team meeting, and reinforce it often.
Professional IT Support Services Can Help
At CTTS, we understand the promise and pitfalls of new technology. While we haven’t helped hundreds of companies adopt AI, we’ve helped dozens of small and mid-sized businesses across Austin, TX create safer, smarter technology strategies.
Whether you’re looking to tighten up your cybersecurity, set clear AI usage policies, or simply get a second opinion on your current tools—we’re here to help.
Let’s talk about what it would look like to get professional IT support services tailored to your business goals - and your growing tech stack.
Frequently Asked Questions About ChatGPT
Q1: Is ChatGPT safe to use in my business?
ChatGPT can be safe when used properly, but it’s important to avoid sharing confidential or sensitive information. Establish internal usage policies and train your staff to use AI responsibly.
Q2: What kind of data does ChatGPT collect?
ChatGPT collects user input, usage data, device information, and other analytics. This data can be stored by OpenAI and may not be entirely private. Always treat your input as public.
Q3: How can professional IT support services help protect my company from AI-related risks?
Professional IT support services, like those offered by CTTS in Austin, TX, help you develop policies, monitor network activity, and implement tools that reduce your risk while keeping your business running efficiently.
Contact CTTS today for IT support and managed services in Austin, TX. Let us handle your IT so you can focus on growing your business. Visit CTTSonline.com or call us at (512) 388-5559 to get started!