How We Use the EOS People Analyzer to Build a Stronger IT Services Team in Austin, TX
When your business starts to scale, the cracks show up fast. Systems strain. Communication breaks down. And more often than not, it’s a people problem, not a technology one.
At CTTS, a Managed IT Services provider based in Austin, TX, we’ve seen firsthand that growth only works when the right people are in the right seats. And one of the tools we rely on to stay aligned as a team is the EOS People Analyzer.
This isn’t some HR theory. It’s a practical, no-fluff way we hold ourselves accountable to who we are—and how we work.
What Is the People Analyzer (And Why We Use It)
The People Analyzer comes from the Entrepreneurial Operating System (EOS), and it gives us two lenses to look through when evaluating our team:
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Core Values Fit – Are we living out the values that drive our culture?
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Role Alignment (GWC) – Does the team member:
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Get It – Understand what the job really entails?
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Want It – Genuinely want to do the work?
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Capacity to Do It – Have the time, skills, and ability to get it done?
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This tool helps us make better decisions about hiring, promoting, and coaching, not based on gut feelings, but real alignment.
What This Looks Like in Real Life
Every quarter, our leadership team at CTTS reviews each team member against these two criteria. We’re not chasing perfection. We’re asking: are we all pulling in the same direction?
That clarity has helped us:
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Avoid the wrong hires (even when the resume looked great)
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Spot future leaders who might’ve been overlooked
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Have hard conversations early, before misalignment turns into frustration
It’s not always easy. But it works. And it’s part of what makes our Managed IT Services offering in Austin, TX so effective—we’re not just managing devices, we’re investing in the team behind the service.
Final Thoughts
You can’t deliver great IT service with a misaligned team. Technology is only as strong as the people supporting it.
We’re still learning, still growing, and still using tools like the People Analyzer to build a culture that can scale with our clients. If you’re a business owner in Austin or anywhere in Central Texas, this isn’t about theory. This is how we do it.
FAQ: How CTTS Uses the People Analyzer
Q1: What is EOS and how does it apply to Managed IT Services?
EOS (Entrepreneurial Operating System) is a business framework that helps leadership teams gain clarity, discipline, and alignment. At CTTS, we use EOS to strengthen our internal team so we can deliver exceptional managed IT services to clients in Austin, TX and beyond.
Q2: Is the People Analyzer just for leadership evaluations?
No—it’s used across all levels. We use it to assess everyone at CTTS, from support staff to engineers, to ensure we’re all aligned with our company’s core values and roles.
Q3: How does this benefit your clients?
Clients benefit by getting consistent, high-quality service from a team that’s structured, accountable, and deeply aligned. That means fewer dropped balls, faster response times, and long-term partnership, not just tech support.
Looking for a managed IT partner in Austin, TX, who’s serious about team alignment and service excellence?
Let’s talk: www.CTTSonline.com