Imagine this: your server crashes at 2 AM, and the one person who knows how it’s configured… isn’t answering. You call your IT provider for help, only to find out they never gave you the documentation. No diagrams. No credentials. No plan.
Some IT vendors treat documentation like proprietary secrets—hoarded behind locked doors, shared only when it benefits them. We’ve seen it happen too many times, and we think it’s flat-out wrong.
At CTTS, we believe documentation should belong to you—not your IT vendor. That’s why every one of our Managed Services clients receives their full IT documentation package at the end of onboarding and any time they ask for it. No strings attached. It’s your business, and you deserve clarity.
What Happens Without Proper Documentation?
📉 4.2 hours/day: The average IT worker spends this much time looking for information they should already have.
💸 $35,000: The cost of onboarding a new tech without documentation.
⏱️ Increased downtime: A simple fix turns into hours of detective work when you don’t know how systems are set up.
Without proper documentation:
- Troubleshooting takes longer
- Downtime costs rise
- Your team gets burned out
- Critical knowledge walks out the door with your former IT staff
Our Approach: Transparent IT Support That Puts You in Control
CTTS serves growing businesses in Austin, Round Rock, Georgetown, and throughout Central Texas. We offer IT support near me with a unique twist—we give our clients full control of their documentation.
At CTTS, we:
✅ Deliver full IT documentation at the end of onboarding
✅ Provide updated documentation anytime you ask
✅ Store it securely and share it openly—with you
✅ Help your team understand and use it effectively
If your current provider keeps things vague, outdated, or completely hidden… it might be time to re-evaluate that relationship.
The Outcome: Confidence, Clarity, and Control
With full access to your documentation:
- You can onboard new hires faster and cheaper
- You’re better prepared for audits and compliance checks
- You can recover from outages faster
- You gain peace of mind knowing you’re not being held hostage
Ready for IT Support That Respects Your Business?
We’re not just here to fix problems—we’re here to put you in control of your IT.
📍 If you're in Austin, TX or the surrounding Central Texas area, and you’ve been searching for “IT support near me”, let’s talk.
📩 DM us today to schedule your free IT assessment and find out how transparent support can help your business scale confidently.
Frequently Asked Questions
1. Why would an IT provider withhold documentation?
Some providers use documentation as leverage to retain clients or hide inefficiencies. At CTTS, we believe in transparency and partnership, not vendor lock-in.
2. What does good IT documentation include?
It includes network diagrams, server configurations, software licenses, SOPs, credentials (securely shared), vendor contacts, and disaster recovery plans—everything you’d need to understand and manage your IT environment.
3. Can I switch IT providers without documentation?
Yes, but it’s much harder. One of the first things CTTS does during onboarding is reconstruct your IT environment and create proper documentation if it’s missing. But the sooner you gain access, the better.
Contact CTTS today for IT support and managed services in Austin, TX. Let us handle your IT so you can focus on growing your business. Visit CTTSonline.com or call us at (512) 388-5559 to get started!