Every CEO and business owner knows that IT support is essential. But here’s the question many overlook: Does your IT partner live by values that actually benefit your business?
At CTTS, we’ve seen what happens when companies choose vendors who treat IT like a transaction. Support feels reactive. Problems pile up. And downtime becomes a frustrating and costly norm.
The Stakes of Ignoring Culture in IT Support
When your IT partner’s team isn’t aligned by values, you feel it. Tickets linger. Calls go unanswered. Security gaps are missed. The unseen cost is lost productivity, frustrated employees, and opportunities slipping away.
CTTS: Service First, Fun Always
For over 20 years, CTTS has partnered with Central Texas businesses by putting clients first. Our top Core Value is simple: Service the Client above all else. That means we don’t quit until your IT works the way it should.
But we also live by another value: Have Fun. When our team enjoys the work and enjoys each other, you feel the difference in how we serve you. Our recent team outing at Topgolf is a reminder: strong relationships and a healthy culture drive stronger results for clients.
Best Practices for Evaluating IT Partners
If you’re looking for an IT company in Austin, here are five non-technical ways to evaluate culture and fit:
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Ask about Core Values – Do they exist, and do employees live them daily?
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Look for Long-Term Clients – Culture drives retention. Happy teams serve happy clients.
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Check Response Times – Do they measure and share their service metrics with you?
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Notice Employee Engagement – Do they invest in building teams that want to stay and grow?
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Ask How They Have Fun – Teams that enjoy working together are more creative problem solvers.
Take the Next Step
Business IT doesn’t have to feel transactional. With CTTS, you get an IT partner that’s professional, proactive, and passionate about helping your business grow, while keeping the journey fun.
👉 Schedule a free strategy session with CTTS today and experience the difference.
FAQ
Q1: What industries does CTTS serve in Central Texas?
We work with businesses across various industries, including professional services, nonprofits, construction, healthcare, legal, and more.
Q2: Do you offer onsite and remote IT support?
Yes. We provide both to ensure your business gets fast, reliable help wherever you need it.
Q3: What makes CTTS different from other IT companies in Austin?
Our personalized approach. We take the time to understand your business goals and align our IT solutions with your growth, grounded in our Core Values.
Contact CTTS today for IT support and managed services in Austin, TX. Let us handle your IT so you can focus on growing your business. Visit CTTSonline.com or call us at (512) 388-5559 to get started!