IT Support Pricing
What You Should Expect to Pay for IT Support in Central Texas
Choosing an IT partner without understanding pricing is how businesses end up overpaying for underprotection. This guide explains how managed IT pricing actually works, what our Complete Care Coverage plan includes, and the real numbers our Central Texas clients pay today. No ranges pulled from a national average, no call required just to find out if you can afford us.
Complete Care CoverageFlat RatePer UserSecurity Included36 Month AgreementCentral Texas
Real Pricing, Published
$200 to $245 per user per month
What most CTTS clients invest
$200 per user per month starting point
With a $2,000 monthly minimum
36 month agreement
Locked in pricing for the life of the agreement
100 percent satisfaction guarantee
Backing your Complete Care Coverage agreement
One flat number
No add on surprises for the things every business needs.
Security included
Security, help desk, and backup in the same rate.
Answered in 3 rings
A local help desk, part of every plan.
Pricing Models
The Three Ways IT Companies Charge, and What Each One Costs You
Model 1
Break fix (hourly)
You pay only when something breaks. It sounds thrifty, but it puts all the risk on you. The provider earns more when you have more problems, nobody is preventing the next failure, and a single outage or breach can cost more than a year of managed service.
Model 2
Block hours (prepaid time)
You buy a bank of hours at a discount. Better than pure hourly, but the incentives are unchanged. Reactive work burns hours, strategy rarely happens, and unused hours often expire.
How CTTS Works
Flat rate managed services
One predictable monthly investment covers monitoring, maintenance, security, help desk, and strategy. The provider only profits when your systems stay healthy, so prevention becomes the business model. This is how CTTS works.
Complete Care Coverage
What Complete Care Coverage Actually Costs
Complete Care Coverage is priced per user and per device, per month, and it includes everything: proactive monitoring and maintenance, a local help desk answered in 3 rings, layered cybersecurity, patch management, Microsoft 365 licensing and management, tested backup and disaster recovery, vendor coordination, documentation, and quarterly strategic planning. One flat number. No add on surprises for the things every business needs.
Here is what CTTS clients actually pay: most organizations invest between $200 and $245 per user per month. Our starting point for a new relationship is $200 per user per month, with a $2,000 monthly minimum, which works out to roughly 10 users as our smallest engagement.
$200
Starting point per user per month
$245
Top of the range most clients invest per user per month
$2,000
Monthly minimum, roughly 10 users
36
Month agreement with locked in pricing
What Is Included
One flat number. No add on surprises.
Every Complete Care Coverage plan includes:
Proactive monitoring and maintenance
Local help desk answered in 3 rings
Layered cybersecurity
Patch management
Microsoft 365 licensing and management
Tested backup and disaster recovery
Vendor coordination
Documentation
Quarterly strategic planning
Terms
Locked in pricing, with compliance quoted individually.
Standard Agreement
36 month agreement
Complete Care Coverage runs on a standard 36 month agreement. That gives you locked in pricing for the life of the agreement and lets us invest in building a real relationship with your business instead of treating you like a month to month transaction, backed by our 100 percent satisfaction guarantee.
HIPAA, CMMC, NIST 800-171
Compliance requirements
Organizations with HIPAA, CMMC, or NIST 800-171 requirements should expect an investment above this range. Compliance work carries its own scope and documentation burden, so we price it individually after understanding your specific requirements rather than folding a guess into the base rate.
Co-Managed IT
What About Co-Managed IT?
If you already have internal IT staff, Co-Managed IT extends CTTS's remote management and monitoring platform, our documentation platform, and our PSA tools to your team. Your people get enterprise tooling, backup coverage, and a deep bench without new headcount. Co-managed engagements are scoped to what your team actually needs, so pricing is built around your specific gap rather than our standard per user rate.
What your team gets
CTTS's remote management and monitoring platform
Our documentation platform
Our PSA tools
Enterprise tooling
Backup coverage
A deep bench without new headcount
Before You Sign
Five Gotcha Clauses to Look for Before You Sign With Anyone
What is a gotcha clause in an IT contract? A gotcha clause is contract language that makes a low quoted price grow after you sign. Here are the five most common.
1
Security sold separately. The quote looks cheap because ransomware protection, email security, and backup are add ons. Ask what happens during an incident.
2
Onsite visits billed extra. A low remote only rate that charges travel and hourly for anything hands on.
3
After hours surcharges. If your systems only matter 8 to 5, this is fine. They do not.
4
Auto renewing multi year terms with cancellation windows you will miss.
5
Onboarding and offboarding fees that make leaving painful by design.
The CTTS difference
Our $200 to $245 per user per month range already includes security, help desk, and backup. There is no second invoice waiting for you after the first one.
The Real Cost
What Does Cheap IT Actually Cost?
The lowest bid usually excludes the things that prevent disasters. One day of downtime for a growing business typically costs more in lost billable time and payroll than a month of Complete Care Coverage. One ransomware incident can cost a multiple of a year of it. Price the risk, not just the invoice.
Proof
Trusted across commercial, nonprofit, and government work.
What clients say about working with CTTS.
"We have recommended CTTS successfully for our commercial, nonprofit, and government clients. Customer-centric, skilled, and ready to take on the tough IT challenges we all face."
Darrel Raynor
Founder, Data Analysis & Results, Inc.
"They are trustworthy, honest, and quick to respond. I deal with the same tech who knows my company well. I trust their guidance 100%."
Kristy Krenek
Blue-Tex Insulation Company, Manor, TX
Serving since 2002 100% US-Based Team 100 Percent Satisfaction Guarantee
Questions
Frequently Asked Questions
How much does managed IT support cost per user in Central Texas?
Most CTTS clients pay between $200 and $245 per user per month, all inclusive, with a $2,000 monthly minimum. Organizations with HIPAA, CMMC, or NIST 800-171 requirements receive an individual quote above this range.
Is flat rate managed IT worth it compared to hourly support?
For any business that depends on its systems daily, yes. Flat rate aligns your provider's incentives with your uptime, includes prevention and strategy, and turns an unpredictable expense into a fixed one.
Does CTTS require long term contracts?
Yes. Our standard managed services agreement is 36 months. That gives you locked in pricing for the life of the agreement and lets us invest in your environment for the long term, backed by our 100 percent satisfaction guarantee.
Real Pricing, No Surprises
Take the Next Step
You now know what managed IT actually costs with CTTS. Get a number built around your exact environment instead of an estimate. Schedule your free Executive IT Risk Assessment and receive a clear, fixed quote with everything included and nothing hidden. Or start with the 2 minute Central Texas IT Health Check, no email required.