Why More Austin CEOs Are Replacing Their MSP — and Seeing Better Results
In the business world, loyalty matters — but when it comes to IT, reliability trumps everything.
We’ve recently had conversations with companies across Austin, Round Rock, and Central Texas that feel stuck with underperforming managed service providers. Sound familiar?
- Your support tickets pile up without clear updates.
- You're constantly bounced between new reps due to M&A changes.
- Changes to your IT environment feel like experiments, not strategy.
- And most of all, you’re afraid to make a change because you can’t afford even a day of downtime.
If you’re nodding your head, you’re not alone.
The Hidden Cost of Staying with the Wrong MSP
Too often, we see organizations tolerate declining service just to avoid the “hassle” of switching. But here’s the thing — the real risk is staying put.
An outdated, unresponsive MSP can hold back your team’s productivity, leave vulnerabilities unaddressed, and fail to align IT with your business growth goals.
At CTTS, we make the switch painless — and worth it.
What Makes CTTS One of the Best Managed Service Providers in Austin?
We've built our reputation by doing what national MSPs often can't:
✅ Personalized service – No 1-800 numbers or overseas help desks. You get a dedicated team that knows your business.
✅ Zero downtime transitions – Our proven process overlaps support with your current provider, so nothing falls through the cracks.
✅ Microsoft expertise – If your environment runs on M365, Azure, SharePoint, or Teams, you’re in expert hands.
✅ Security-first approach – From device management to Zero Trust email protection, we help you meet compliance without slowing down.
✅ Clear, strategic planning – You won’t be guessing what’s next. We provide quarterly strategy sessions and a custom roadmap.
We serve fast-growing companies across construction, manufacturing, healthcare, legal, and nonprofit sectors—businesses with 26 to 300 users that expect proactive, not reactive, support.
What Happens When You Switch?
The process isn’t scary when it’s done right.
- We document your current setup (read-only access only).
- We create a custom transition plan based on your priorities.
- We onboard your team while your current MSP is still in place—so there’s no risk of gaps in service.
You stay fully operational the entire time. It’s that simple.
Let’s Talk.
If your IT partner has outgrown your business—or you’ve outgrown them—now is the time to explore better options. Let us show you how we’ve helped companies just like yours make the switch with confidence.
📞 Schedule a free IT assessment: www.CTTSonline.com
We’ll give you the clarity you need to decide if it’s time for a change.
FAQs: Choosing the Best Managed Service Provider in Austin
Q1: Will switching IT providers cause downtime?
No. Our process includes overlapping support with your current provider to ensure full coverage during the transition.
Q2: How do I know if my current MSP is underperforming?
Common red flags include poor communication, unresolved support issues, slow response times, and lack of proactive planning or security guidance.
Q3: What makes CTTS different from other MSPs in Austin, TX?
We combine enterprise-grade tools with personalized, local service. Our proactive approach, Microsoft expertise, and strategic guidance help your business scale securely and predictably.
Contact CTTS today for IT support and managed services in Austin, TX. Let us handle your IT so you can focus on growing your business. Visit CTTSonline.com or call us at (512) 388-5559 to get started!